Arco 360 Offers Specialised Insurance Cover for Your Cherished Horses, Dogs and Cats

Good afternoon Gen,

I trust my email finds you well.

Please give me a few minutes of your time.

I would like to extend my sincere appreciation for Thalia’s unfailing exemplary and outstanding client service.

Thalia first assisted me in early 2019 when I took up the medical aid policy with Arco 360 when my horse, Sess first came into my life. Since then, over the past seven years, I have reached out to Thalia countless times; sometimes seeking expert advice, sometimes simply clarifying what I could claim. In every instance, Thalia has gone the extra mile, responding promptly, often the same day or by the next, and always providing clear, thorough answers that leave me completely satisfied.

Thalia’s unwavering efficiency, professionalism and friendliness are rare qualities these days and she is an absolute pleasure to deal with.  

For us equestrians, the illness of injury our beloved horses is always a stressful time, and Thalia’s support has consistently made those difficult moments easier to bear.

The value she brings to Arco 360's clients makes her a true asset to the company, and I am deeply grateful for her dedication. (Thank you Thalia!)

Many thanks Gen.

Wishing you a wonderful afternoon.

My deepest gratitude for the manner our claim was handled, you were so efficient and showed empathy and concern.

We appreciate all your efforts, and my girl was able to receive the life-saving treatment that she needed and is recovering well!

I would like to take this time to say thank you. I am not only grateful for your wonderful service, but also for the grace and humility with which you go about doing it. I am always touched by your kindness whenever I have to make that dreaded ‘the-vet’s-on-their-way’ phone call – and heaven knows, I’ve been making one too many of those over the past two years! But, despite the heartbreaking outcome of last week, I could sense that you felt Ebby’s loss just as strongly as I did.

It is for these reasons, and so many more, that I am so immensely grateful to have such an amazing team as my service provider; and I can never stop recommending Arco 360 enough to family and friends. You have become a part of my horsey family over the past 7 years and I honestly can’t imagine life without you.

I don’t think a simple phrase as easy as “thank you” will ever be able to convey my gratitude to you; but for now, from the bottom of my heart, my heartfelt thanks from my family to yours.

With warmest regards,

I wanted to personally also extend my heartfelt thank you to you and everyone involved for making this trailer a possibility. You don’t know how much this means to me on a personal level! You have given me hope that if we reach out to the right people out there, then we can make an impact and a difference and you have given me that confidence once again when all seems to have become hopeless.

Please see below for the article published by the Midrand Reporter along with a letter as a small token of our appreciation.

I would like to take this opportunity to thank you personally for all your support and for helping to make sure that my boy was able to get the best care when he needed it. I know that even though you were on leave you still checked in and was very patient with the enquiries I had.

Please also thank Thalia.

I would also like to thank Arco 360 for handling my claim so efficiently and in such a professional manner.

World Class Service.

I recently requested a quote and signed up for equine insurance at Arco 360 with Thalia Steenkamp assisting me. From the onset, she was friendly, helpful and committed to finding the perfect solution for me and my horse. She was very knowledgeable about the products and provided me with enough information to make an informed decision. Her communication via email and telephonically was very thorough and professional, and she answered all my questions and included all my requests. She was patient and made me feel like she really took my interests and the horse’s interests to heart – the experience was personalised, compassionate and overall excellent.

Thank you for such great service – I look forward to working Arco 360 in the future.

A big thank you to Arco360 for insuring my special boy.

Just a single phone call and advice from Genevieve McNeill and Dane Stud Hamlet had all the immediate cover he needed. Great service for my peace of mind.

Thank you so much Arco 360 for your help and prompt assistance.

It’s really great to work with such professional people.

Have an awesome day further.

Thanks

Loosing my precious mare and foal was the most traumatic, devastating experience.

If there can be anything good in this, it was the treatment I received from Arco 360.

You guys, Thalia and Candice, were amazing.

From the onset, Thalia was quick and professional and incredibly tenacious in making sure I signed up……we are all terribly busy, and although it was on the daily list, somehow, I never got to it. Thalia persisted and processed all the applications efficiently.

When Dazzle was taken to OP, the approval was immediate, no questions asked.

I never felt that the daily calls were duty calls, and that you genuinely cared.

After Dazzle died, your response was sensitive, and I so appreciated that you did all the paperwork on my behalf, and kept me informed on status daily. The grief is so overwhelming, that having to fill out all the claims, would have been devastating.

Settlement was made very quickly, and all involved were communicated with timeously.

Thank you…..I feel awful that I was such a bad client, only a week after signing up with you, but thank goodness I did.

We all have so many choices available to us, but based on your professionalism and amazing customer service, I would highly recommend Arco 360.

Best decision to go with Arco pet insurance.

It has been a pleasure dealing with this insurance company. No excuses or delays. They payout what they say they will within a couple of days. Submitting a claim is so easy and fast and always dealing with the same person is such a pleasure. Preeya Shaw is always lighting quick to respond to claims or questions and so pleasant to deal with. The policy itself is superior to the competitors in my opinion, with no fine print and hidden limits. Highly recommend. A no nonsense insurance for pets.