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Comprehensive Medical Expenses+

Home Products Pet Insurance Comprehensive Medical Expenses+

Plan Overview

The Comprehensive Medical Expenses+ plan provides the highest level of protection for your pet, covering accident and illness medical expenses plus extended coverage options that other plans don't include. With an annual benefit limit of R45,000 per pet, this premium plan ensures your furry family member receives the best care possible.
Key Benefits*
  • Highest annual benefit limit (R45,000)
  • No sub-limits on treatments
  • Cover for life - no age-related exclusions
  • Includes both accident and illness coverage
  • All breeds covered - no breed exclusions
  • *Refer to Policy Wording for full details and explanations
Extended Coverages
  • Alternative/complementary treatments
  • Boarding fees during owner hospitalisation
  • Advertising and rewards for missing pets
  • Dental cover for accident and illness
  • Death benefit/condolence benefit
  • Prescription diet coverage
Additional Features
  • Third party liability (R200,000)
  • Direct payment to vets (pre-arranged)
  • Multiple pet discounts available
  • Optional routine care benefit
  • "Double Up" option to increase limits
  • Use any vet of your choice

Coverage Details

Our Comprehensive Medical Expenses+ plan includes the following coverage:
Benefit* Coverage Details
Overall Annual Maximum Benefit* Limit
R45,000 per pet per 12-month period of insurance
Excess
10% minimum R500 per claim
Type of Cover
Accident and Illness Medical Expenses PLUS Extended Covers
General Waiting Period
31 Days
Age of Pet
8 weeks to 9 years
Microchip Required
No
Third Party Liability
R200,000 (R5,000 excess per claim)
Pre-existing Conditions
12 Month waiting period
Routine Care Option
Available (R85 per month, benefit of R1,500, no excess)
Double Up Option
Available – doubles your premium and annual limits

*Refer to Policy Wording for full details and explanations.

Important Note:

This is a summary of the standard terms, conditions, exceptions, exclusions, and limitations of the policy. Please read the policy wording to ensure that the plan you want complies with your requirements. As each application is individually underwritten, other terms, conditions, exceptions, exclusions, and limitations may apply. These will be submitted to you for acceptance before the policy is issued.

Pricing

Our Comprehensive Medical Expenses+ plan offers competitive rates with discounts for multiple pets:

Dogs

R448.00 pm*

For One Dog

Two dogs: R424.64 pm per dog

Three dogs: R417.97 pm per dog

Four dogs: R408.42 pm per dog

Five dogs: R402.95 pm per dog

Annual payment options*

One dog: R4,928.00

Two dogs: 4,673.24 per dog

Three dogs: R4,597.67 per dog

Four dogs: R4,492.62 per dog

Five dogs: R4,432.45 per dog

Cats

R342.40 pm*

For One Cat

Two cats: R324.61 pm per cat

Three cats: R318.68 pm per cat

Four cats: R311.41 pm per cat

Five cats: R307.30 pm per cat

Annual payment options*

One cat: 3,766.40

Two cats: R3,570.71 per cat

Three cats: R3,505.48 per cat

Four cats: R3,425.51 per cat

Five cats: R3,380.30 per cat

Optional Add-ons

Routine Care:
R85 per pet, per month or R935 per pet, per annum

Double Up Option:
Doubles the premium and annual limits

Multiple pet discounts apply automatically

Just simple, seamless claims!

No stress, no hassle

*Premiums are reviewed and may change annually.

Do You Have Any Questions?

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Frequently Asked Questions

What's the difference between Comprehensive Medical Expenses+ and other plans?

The Comprehensive Medical Expenses+ plan is our premium offering that includes everything in our Comprehensive Medical Expenses plan plus extended coverages such as alternative treatments, boarding fees, advertising and rewards for missing pets, dental coverage, death benefits*, and prescription diet coverage. It also comes with the highest annual benefit limit (R45,000) and the highest third-party liability coverage (R200,000).

*Refer to Policy Wording for full details and explanations.

What is the waiting period before I can claim?

There is a general waiting period of 31 days from the start of your policy before you can claim for illness-related conditions. For pre-existing conditions, there is a 12-month waiting period. Claims for accidents are typically covered after your policy is in effect, with no waiting period.

How does the excess work?

For each claim, you pay an excess of 10% of the claim amount, with a minimum of R500. For example, if your vet bill is R3,000, you would pay R500 (as 10% would be R300, but the minimum is R500). For a bill of R7,000, you would pay R700 (10% of the claim amount).

What does the Routine Care option include?

The Routine Care option (R78 per month) provides coverage for preventative treatments up to a value of R1,500 per year. This includes vaccinations, deworming, flea control, health checks, dental check-ups, and more. No excess applies to Routine Care claims.

How does the "Double Up" option work?

The Double Up option allows you to double your annual benefit* limits by doubling your premium. For example, with this option, your annual benefit* limit would increase from R45,000 to R90,000. This is particularly valuable for pet owners who want additional peace of mind or have pets that may require extensive medical care.

*Refer to Policy Wording for full details and explanations.

Is there an age limit for pets on this plan?

Yes, pets must be between 8 weeks and 9 years of age when first enrolled in the plan. However, once your pet is enrolled, they can remain covered for life as long as you maintain your policy, regardless of their age.

What types of alternative treatments are covered?

Under the extended coverage of this plan, alternative treatments include acupuncture, chiropractic treatment, homeopathy, hydrotherapy, physiotherapy, and laser therapy, when recommended by your veterinarian for covered conditions. This is a unique benefit of the Comprehensive Medical Expenses+ plan.

Quick Contact
  • info@arco360.co.za
  • 416 Bridle Pass Street, Bridle Park AH, Midrand, 1685, Gauteng, South Africa
  • 072 633 0626
Legal Compliance

Arco 360 (Pty) Ltd is an Authorised Financial Services Provider (FSP 45883) underwritten by GENRIC Insurance Company Limited, an Authorised Financial Services Provider (FSP 43638) and licensed non-life insurer.

Legal Document Downloads
  • Complaints Procedure document
  • Information Privacy and Protection Statement document
  • PAIA Manual document
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